All orders are typically processed and shipped within 24 to 48 hours of being placed. Delivery times vary based on the shipping method selected at checkout. Please note that processing times may be slightly longer during new collection launches, pre-orders, sales, and holidays.

Once your order has been placed, you'll receive an order confirmation email followed by a shipping confirmation email with tracking information as soon as your order ships. You can use the tracking link in your shipping confirmation email to follow your package's journey.

If you have any questions about your order or need additional assistance, please contact customercare@alicekathleenco.com and we'll be happy to help.

Yes! We offer international shipping to many countries. Shipping rates and delivery times are calculated at checkout based on your destination.

Order modifications or cancellations are only possible if your order has not yet shipped. Once your order has shipped, we are unable to make any changes.

The estimated ship date for each pre-order item is listed in the product description on its product page. While we do our best to meet these estimated dates, they may occasionally change due to circumstances beyond our control. If there are any updates to your estimated ship date, we'll notify you by email and keep you informed every step of the way!

Yes, your payment will be processed at the time your pre-order is placed. This allows us to reserve your item and begin preparing your order for fulfillment.

Yes, you can purchase in-stock and pre-order items in the same order. If the remaining items in your order are in stock, we'll ship those to you right away. Your pre-order item will be shipped separately as soon as it becomes available.

Yes, you may cancel or make changes to your pre-order at any time before it ships. Please contact us as soon as possible, and we’ll be happy to assist you.

While we always strive to have pre-order items arrive and ship on schedule, occasional delays can happen due to factors outside of our control. If your pre-order ship date changes, we'll keep you informed every step of the way and provide updates as soon as we have them. We truly appreciate your patience and understanding as we work to get your order to you as quickly as possible.

Our clothing runs true to size and is designed with a more tailored fit. If you're between sizes or prefer a bit of extra room for growing little ones, we recommend sizing up. For detailed measurements and sizing recommendations, please visit our Size Guide.

We recommend machine washing in cold water on a delicate or gentle cycle, or hand washing when possible. Lay garments flat to dry to help preserve their shape and quality. Some styles may have specific care instructions, which can be found on the product page or garment care label.

To be the first to know about upcoming restocks, sign up for our email newsletter and follow us on Instagram, where we frequently share restock updates and new arrivals.

All sale items are final sale and cannot be returned or exchanged. 

To request an exchange, please email customercare@alicekathleenco.com, and we’ll be happy to assist you.

Approved refunds will be issued to the original form of payment used at checkout. Once your refund has been processed, please allow 5 to 10 business days for it to appear on your statement, depending on your financial institution.

Only one discount code can be used per order and cannot be combined with other promotions.

If your discount code isn't applying at checkout, first make sure it has been entered exactly as provided and that it hasn't expired. Some promotions may be valid only on select pieces or may exclude items such as gift cards or pre-order styles. If you're still having trouble, we're happy to help. Please contact our Customer Care team at customercare@alicekathleenco.com, and we'll be glad to assist you.